Hospitality / Property Management
Guest Inquiry Management & Lead Routing Automation
Lovre Homes
- Industry
- Hospitality / Property Management
- Project type
- Workflow Automation & Lead Routing
- Tools
- ZapierGoogle FormsGoogle SheetsGmail
Business challenge
Guest inquiries were manually reviewed, manually transferred into Google Sheets and manually acknowledged. There was also no automated way to route Sales inquiries separately from Property Management inquiries.
Solution implemented
- 01A Zapier workflow capturing every Google Form submission as it arrives
- 02Central inquiry records written to Google Sheets automatically
- 03Routing based on the inquiry category, so Sales and Property Management are handled separately
- 04Conditional acknowledgment emails personalized with the guest's first name
Before → After
Before
- Manual form checking
- Manual data entry
- Delayed acknowledgment
- No automated routing
- Inconsistent handling
After
- Automated inquiry capture
- Centralized records
- Category-based routing
- Conditional acknowledgment
- Personalized guest communication
Result
Every inquiry now follows a consistent automated path from submission to record creation, internal routing and guest acknowledgment.
How it works
- 01Guest submits the inquiry form
- 02Inquiry recorded centrally in the sheet
- 03Category decides the routing path
- 04Matching acknowledgment email sent, personalized by first name
Inside the system
What this demonstrates
- Conditional routing on form data
- Automated record keeping
- Personalized customer communication
- Consistent handling of every inbound inquiry